Acknowledgement

This blog, The Wow Factor, pulls it name from the technical support community. The "wow factor" is the flash of delight when one discovers an amazing new feature or software tool.

I first learned of this insider term from a technical support representative, Yvonne Guzman, staffer at Intuit. She spent considerable time to help me rebuild a corrupted backup file, after being mangled on an unsupported 64bit computer. During the idle moments while reindexing she clued me in to what it means to present software that exceeds expectations.

This was some time ago. I didn't have a chance to write a timely letter of thanks to this great lady who was pitch perfect in so many ways. Besides give a name to this column, she was instrumental in relieving my considerable anxiety. Now it's time for me to give her her due for all of her assistance. In appreciation, Ms Guzman, here's a blog for you, The Wow Factor. Cheers!

I also dedicate this blog to all of you that play a part in creating the software/hardware that makes the "wow factor" so abundant in our modern lives.